Shipping policy

Thank you for visiting and shopping at Legends Barber & Beauty Equipment. You will receive an email update with your tracking number once your order has shipped! 

Delivery Times 

All orders are processed within 7 - 10 days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipment may be delayed for just a few days. Additional, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date. 

Tracking Your Order

Once your order has shipped, you will receive a tracking email within 24 hours. Please allow [USPS/UPS] up to 48 hours to reflect updates on their tracking page.

Customs, Duties, and Import Taxes 

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) 

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, always contact Legends Barber & Beauty Equipment first. Do not attempt to file a claim with [USPS/UPS] yourself. Legends Barber & Beauty Equipment will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, [please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

Photos of damaged items are both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

Do not release products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Legends Barber & Beauty. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.                   

Insurance Coverage 

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date of shipment . For damaged shipments, you must notify us within 15 calendar days of delivery. Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process. 

Good Faith Corporation

When an insurance claim needs to be filed for a shipment, both Legends Barber & Beauty Equipment and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary time frame as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.                                             

Contact Us 

If you have any questions or concerns regarding your order, feel free to contact us!

Email: DualTurbo.Biz@gmail.com